Refund Policy

The short version

Booth rental payments are non-refundable once processed. BOOTH is a discovery and payments platform — the rental agreement is between you and the shop. If you need a refund, work it out with the shop owner first. BOOTH refunds its 5% platform fee only in the cases listed below.

Shop refunds (the common case)

Any cancellation, prorated refund, or rental credit is at the shop owner’s sole discretion under their own rental policies. If you and the shop agree on a refund, the shop owner can issue one through their BOOTH dashboard. The refunded amount is deducted from the shop’s next payout.

BOOTH does not arbitrate disagreements over rental terms (start dates, hours, amenities, missed sessions, etc.) — those are between the barber and the shop.

When BOOTH will refund the platform fee

BOOTH will refund its 5% platform fee — and, where applicable, the underlying rental charge — in these cases:

• Duplicate charge for the same rental period
• Charge processed after a confirmed cancellation by both parties
• Demonstrable platform malfunction that caused the payment
• As required by applicable law or by a Stripe dispute outcome in your favor

Appointment bookings

For client appointments and memberships booked through a barber’s BOOTH storefront, BOOTH charges a 5% platform fee, minimum $1, deducted from the barber’s proceeds; payments settle directly to the barber. The client pays exactly the price the barber lists — BOOTH pays card processing out of its own fee and adds nothing to the client’s total. Refunds, cancellations, and no-show terms for an appointment are set and issued by the barber under their own policy; BOOTH facilitates the payment but is not the service provider.

BOOTH Bookings

Bookings is free. There is no subscription to cancel and nothing to refund. If you were billed for the Bookings subscription before it became free and believe a charge is wrong, write to us and we will look at it.

Chargebacks

Please contact the shop and contact@boothapp.co before initiating a chargeback. Chargebacks filed without an attempt to resolve through BOOTH may result in suspension of your account pending review. BOOTH will defend chargebacks on the shop owner’s behalf using booking records, messages, and the rental terms shown at checkout.

How to request a refund

1. Message the shop through BOOTH and try to resolve it directly. Most refund-worthy situations get fixed here.
2. If you believe BOOTH owes you a refund under one of the cases above, email contact@boothapp.co with your booking ID. We’ll respond within 3 business days.

This policy is part of our Terms of Service. If anything in this page conflicts with the Terms, the Terms control.