Refund Policy

The short version

Booth rental payments are non-refundable once processed. BOOTH is a discovery and payments platform — the rental agreement is between you and the shop. If you need a refund, work it out with the shop owner first. BOOTH refunds its 5% platform fee only in the cases listed below.

Shop refunds (the common case)

Any cancellation, prorated refund, or rental credit is at the shop owner’s sole discretion under their own rental policies. If you and the shop agree on a refund, the shop owner can issue one through their BOOTH dashboard. The refunded amount is deducted from the shop’s next payout.

BOOTH does not arbitrate disagreements over rental terms (start dates, hours, amenities, missed sessions, etc.) — those are between the barber and the shop.

When BOOTH will refund the platform fee

BOOTH will refund its 5% platform fee — and, where applicable, the underlying rental charge — in these cases:

• Duplicate charge for the same rental period
• Charge processed after a confirmed cancellation by both parties
• Demonstrable platform malfunction that caused the payment
• As required by applicable law or by a Stripe dispute outcome in your favor

Chargebacks

Please contact the shop and support@boothapp.co before initiating a chargeback. Chargebacks filed without an attempt to resolve through BOOTH may result in suspension of your account pending review. BOOTH will defend chargebacks on the shop owner’s behalf using booking records, messages, and the rental terms shown at checkout.

How to request a refund

1. Message the shop through BOOTH and try to resolve it directly. Most refund-worthy situations get fixed here.
2. If you believe BOOTH owes you a refund under one of the cases above, email support@boothapp.co with your booking ID. We’ll respond within 3 business days.

This policy is part of our Terms of Service. If anything in this page conflicts with the Terms, the Terms control.